Last Updated: October 14, 2023

1. Introduction

Pitomee Travel Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pitomee.com (the "Site") or use our services.

We value your trust and strive to be transparent about our data practices. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Complete forms or create accounts on our Site
• Make a reservation or purchase a travel package
• Subscribe to our newsletter
• Request information or assistance
• Participate in contests, surveys, or promotions
• Contact our customer service

This information may include:

• Contact details (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Identity information (such as passport details, date of birth, and nationality when required for travel arrangements)
• Travel preferences and special requirements
• Demographic information
• Any other information you choose to provide

Information We Collect Automatically

When you visit our Site, we may use cookies, log files, web beacons, and other tracking technologies to collect information about your browsing behavior and device. This information may include:

• IP address, browser type, device type, and operating system
• Referring webpage, pages visited, and time spent on the Site
• Click-stream data and unique device identifiers
• Geographic location (with your consent)

Information from Third Parties

We may receive information about you from third-party sources, such as business partners, joint marketing partners, public databases, and social media platforms. This helps us improve our services, provide relevant marketing, and prevent fraud.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your travel bookings and related services
• Create and maintain your account
• Provide customer service and respond to your inquiries
• Send administrative information, such as changes to our terms, conditions, and policies
• Personalize your experience and deliver content relevant to your interests
• Send you marketing and promotional communications (with your consent where required by law)
• Facilitate contests, sweepstakes, and promotions
• Monitor and analyze usage patterns and trends to improve our Site and services
• Enhance the security of our Site and prevent fraud
• Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as payment processors, booking systems, email service providers, IT service providers, and customer support services.

Travel Partners

To fulfill your travel arrangements, we may need to share your information with travel suppliers such as hotels, airlines, tour operators, and transportation companies.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or that of our users or others.

With Your Consent

We may share your information with third parties when you have provided your consent to do so.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and correction: You may request access to your personal information and ask us to correct inaccurate information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Objection and restriction: You may object to our processing of your personal information or ask us to restrict processing in certain circumstances.
• Data portability: You may request a copy of your personal information in a structured, machine-readable format.
• Withdrawal of consent: You may withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our Site. You can manage your cookie preferences through our Cookie Management System or by adjusting your browser settings. For more information, please see our Cookie Policy.

7. Data Security

We have implemented reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your information, we take appropriate safeguards to ensure that it remains protected in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the "Last Updated" date. Your continued use of our Site after such changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pitomee Travel Agency
465 Richmond Street West, Suite 300
Toronto, ON M5V 3E7
Canada
Email: [email protected]
Phone: +1 (416) 555-0123

We will respond to your request as soon as possible and within the timeframe required by applicable law.